Refund Policy

ETCH Return & Refund Policy

 

Thanks for shopping with us at www.etchsparkling.com.au. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

For returns, you have 3 calendar days to return an item from the date you received it. To be eligible for a return, your drinks and packaging must be unused and in the same condition that you received it. Your drinks must be in the original packaging. Your drinks need to have the receipt or proof of purchase.

Refunds

Once we receive your stock, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting them. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your drinks. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damages and issues


Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Contact us If you have any questions on how to return your item to us, contact us at info@etchsprkling.com.au